Forbearance Exit: The Future of Default

  • 04/19/2022
  • 12:00 PM - 1:00 PM (EDT)
  • Online | GoToWebinar


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Forbearance Exit:

Discussing what the Future of Default looks like in a Post Pandemic Landscape

April 19th 

  12:00 PM EST | 11:00 AM CST | 10:00 AM MST | 9:00 AM PST

Members - FREE  | Non-Members - $25

This webinar will cover the 2022 Forbearance and Foreclosure landscape including home retention and graceful exits. We will also cover the pace of forbearance exit and explore what are the options available to consumers and what common paths customers are taking to cure...(or not)?

Sponsored By: 


Presented by:

Ramie Word

SVP, Customer Care & Client Delivery, Mr. Cooper 

Ramie Word joined Mr. Cooper in February 2004.  Within the Servicing division, her experience includes acquisitions, service release, escrow, written communications, training, collections, loss mitigation, investor relations, foreclosure, REO, property preservation, attorney oversight & claims. In her current role, Ramie oversees our Customer Care & Client Delivery operations with more than ~1200 staff, globally. Ramie brings more than 20 years of industry experience and a Political Science BA from SMU. She has been recognized within the industry as a “Woman of Influence” and is an avid supporter of the company’s Diversity & Inclusion efforts. Ramie resides in Colleyville, Texas with husband and daughter.

Tim Lightfoot

Vice President, Loss Mitigation, Rushmore Loan Management Services

A passionate advocate for customers looking for solutions to their mortgage default.

Tim Lightfoot has 18 years of experience in Default and Loss Mitigation roles within Mortgage Servicing. Tim currently serves as the SVP – Loss Mitigation Operations for Rushmore Loan Management Services and has been with Rushmore over 6 years. 

Prior to joining Rushmore, Tim began his career at Homecomings Financial, later becoming GMAC Mortgage, where he participated in programs developing the company’s first loan modification programs and implementing them as the preferred Loss Mitigation strategy.  Later, at Saxon Mortgage, Tim led the private client Loss Mitigation department and was the business sponsor for implementation of the HAMP underwriting and evaluation procedures. As a private consultant, Tim assisted Fannie Mae, Mr Cooper, and Pacific Union on various projects related to Default and Loss Mitigation activities.  While at Rushmore, Tim has built out a robust Credit Risk and Underwriting platform for modifications, improved proprietary technology to streamline customer assistance options, and has had the opportunity to mentor and develop numerous team members over the past 6 years. Tim feels fortunate that his role allows him to participate in developing cutting edge Loss Mitigation solutions and enjoys the challenge of finding new ways to help ensure customers with the ability and desire to retain their home have that opportunity.

Paul O’Leary

Senior Vice President Servicing Operations, Freedom Mortgage 

Paul is responsible for Customer Outreach and Retention at Freedom Mortgage. 

Moderated by: 

Andrew Oliverson

Vice President, REO Operations at Radian Real Estate Management

Mr. Oliverson is Vice President, REO Operations at Radian Real Estate Management, part of the Real Estate Services division at Radian (NYSE: RDN). His more than 18 years’ experience in REO Asset Management began in 2003 at Fairbanks Capital and has continued to his current position. Prior to his work in REO, Mr. Oliverson originated mortgages and worked in loss mitigation and collection departments.

Mr. Oliverson is a seasoned manager with expertise in the transitioning, on boarding, team building, KPI development and performance delivery for new and existing clients. His experience extends to all aspects of the REO process including Eviction, Title, Valuation, Preservation, Repairs, Marketing and Closing.

Mr. Oliverson received a B.S. degree in Economics at the University of Utah and currently holds an active Utah Broker’s License
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